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A Tale of Two Customers by Pete McGarahan
According to recent Gartner statistics focused on traditional Service Desk metrics, the cost to Customer 1’s company for traditional phone support for an eight-minute call costs the company between $18...
View ArticleThanksgiving from NTRglobal and Black Friday is a few days away which gadgets...
As we head into the holidays, we thought you'd like to hear what your peers have on their mind when it comes to gifts according to TechRepublic.http://blogs.techrepublic.com.com/geekend/?p=6201
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Gartner Analysts See 2011 as Year of Service Desk SaaS
In a recent call with NTRglobal CEO Gilles Samoun, Gartner analysts discussed their views about the Service Desk Market and the release of NTR Service Desk. In fact, Gartner is hearing from clients...
View ArticleReduce Help Desk costs in 2011
NTRglobal Invites You to make 2011 a year of Help Desk change for the better Many enterprise help desk organizations still struggle with their legacy remote control tools and "cobbled together"...
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NTRglobal and ConnectWise Partnership highlighted in MSP Mentor
NTRglobal is a ConnectWise partner. Joe Panattieri just published this interesting article about his visit with ConnectWise CEO Arnie Bellini on 20 January 2011. Thanks for the mention!"Provin says...
View ArticleAre your 2011 Priorities to Increase First Contact Resolution FCR and...
Check out these stats derived from a survey of NTRglobal enterprise customers...how do your metrics compare? Do you want to improve your operational efficiencies and reporting?30% of a contact center’s...
View ArticleSAManage Adds Remote Support Capabilities to Leading SaaS ITSM Solution
Service desk staff can now troubleshoot problem machines remotely to expedite issue resolutionRoseville, CA (PRWEB) SAManage, a premier provider of SaaS-based IT management software, in partnership...
View ArticleConnectWise Rolls out Chat, Remote Control for enhanced help desk support and...
TAMPA, Fla. –– ConnectWise, developer of the leading business management solution designed exclusively for IT service providers, VARs and MSPs, today unveiled ConnectWise Chat & Remote Control....
View ArticleNTRglobal Remote Desktop Support Meets Managed Services
Over the past three years I’ve received regular briefings from NTRglobal, which develops software for remote support. But I could never determine if NTRglobal was fully committed to managed services...
View ArticleNTRglobal Talks Cloud Security at MSPWorld
Dallas, TX – NTRglobal will further consolidate itscommitment to the managed services industry as a sponsor of MSPWorld 2011,a premier managed services and cloud computing event that addresses themost...
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